Privacy Policy

Who we are

High Grosvenor is run by Kerry and James Ganderton at High Grosvenor, Bridgnorth, Shropshire, WV15 5PG. We are the data controller for the personal information you share with us. You can reach us at events@highgrosvenor.com or on 07773 126760.

What we collect

When you send an enquiry, request our brochure, book a viewing, call or email us, we collect the details you give us. That usually means your names, email address, phone number, the date you have in mind, your guest numbers and anything you tell us about your plans.

If you go on to book, we also collect what we need to plan and run your wedding or event, such as dietary requirements for your guests, supplier details and payment records.

How we use it

• To reply to your enquiry, send you our brochure and arrange your viewing.
• To follow up on your enquiry by email, phone or message, which you can ask us to stop at any time.
• To plan and run your wedding or event if you book with us.
• To keep our records and meet our legal and accounting obligations.

We rely on your consent, our legitimate interest in responding to people who contact us, and, once you have booked, the contract between us.

The tools we use

Our enquiry form, brochure form and viewing calendar are provided by VenueFlow, the system we use to manage enquiries and bookings. What you enter in them is stored there on our behalf.

Our website fonts load from Google Fonts, which means your browser connects to Google's servers to fetch them.

We may use Google Analytics to understand how our website is used, and the Meta Pixel to measure our Facebook and Instagram adverts. Neither runs unless you accept cookies. See our Cookie Policy for more.

Who we share it with

We share your information only where we need to: with the tools above, with suppliers you have asked us to arrange for your day, and where the law requires it. We never sell your information.

How long we keep it

If you enquire but do not book, we keep your details only as long as we need them to reply and follow up, and you can ask us to delete them at any time. If you book, we keep your booking records for six years after your wedding or event, which is how long the law asks us to keep financial records.

Your rights

You can ask to see the information we hold about you, have it corrected, have it deleted, or object to how we use it. Email events@highgrosvenor.com and we will reply within a month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

How our site uses cookies is set out in our Cookie Policy. Non-essential cookies only load once you accept them.